RESERVATION AND CANCELLATION POLICIES AND PROCEDURES:
DEPOSITS:
All reservations require a 50% deposit of your total rental charges and applicable sales taxes. The deposit you make is 100% refundable less a $45 cancellation fee if cancelled 14 days or more prior to your scheduled arrival date. However, we will issue you a gift certificate in the amount of this $45.00 which can be used toward a future reservation within 1 calendar year of your cancelled reservation. If you cancel 0 to 14 days before your scheduled arrival date, you will receive a refund for all monies paid minus 1 nights rental rate. This will be issued back to you in the form of a gift certificate to be applied toward a future stay. The gift certificate must be used within 1 calendar year of your cancelled reservation.
If you are making your reservation within 14 days of your arrival date, the full amount is due at the time of booking.
Fourteen days (14) before your arrival date the balance of your stay will be charged to your credit card. You will then be sent (by fax or by email) written directions to our reservations office and a second copy of your reservation confirmation, showing that you have a zero balance due.
You will need to come by our Office to Check-In, We will then have you sign our Rental Agreement Form, and we will need to make a copy of your Photo I.D.(or Drivers License).
DO NOT send a check for your balance due. We do not accept checks. Sales tax is charged and collected on all payments for any services to the rental company.
CHECK-IN:
Check-in time starts at 3:00 PM EST.
We reserve the right to refuse to rent a cabin or chalet to anyone under the age of 25 years old or student groups. A valid credit card is required on-file for a security deposit on all cabins.
If you plan to arrive later than 9:00 PM EST, you will need to call our office for late arrival check-in procedures.
While we will make every effort to have your cabin ready on time, there could be a slight delay during PEAK SEASON — your patience is greatly appreciated.
TWO/FOUR BEDROOM CABINS:
All of our 2 bedroom cabins are advertised as “1 bedroom with a loft bedroom”. Some of our 2 bedroom cabins have an additional 2 bedrooms/bathrooms downstairs that can be rented or reserved as either a two/four bedroom cabin. If you have reserved one of these 2 bedroom cabins and find the lower level unlocked please lock it and do not use the this level. If we find that you have used this level without reserving the 4 bedroom cabin we will charge the credit card on file the 4 bedroom rate and cleaning fee. We ask that if you have only paid for a 2 bedroom and find this door unlocked please lock it and inform the office.
CHECK-OUT:
Check-out time is 10:00 AM EST. If you want to extend your vacation, please contact the office to see if the cabin is booked or available for your extension.
NO refunds will be given for early departures (such as should you find it necessary to leave earlier than your reserved departure date), for any reason, including weather and/or road conditions.
We hope that you enjoy your stay and we understand that leaving and going back to the “real world” can be hard! However, in order to help us turn the cabin for the next guest, if you don’t mind please, we ask that you please adhere to the following rules:
*** Wash all dishes or place them in the dishwasher and turn it onto the cleaning cycle.
*** Do not put hot ashes or coals from your grill or fireplace in the trash cans. This is a fire hazard. Our cabin attendants will clean out the fireplaces and the grills.
*** Turn off all lights and small appliances and set the heat at 65 degrees in the winter months. In the summer, the air conditioners should be set at 75 degrees.
***Gather all garbage and place in the outside trash receptacles.
***Ensure all doors and windows are locked upon your departure. THIS IS VERY IMPORTANT.
PERSONAL ITEMS:
USE OF ILLEGAL DRUGS OR POSSESSION OF ILLEGAL FIREARMS ARE PROHIBITED AT ALL OF OUR RENTAL HOMES. IF YOU ARE FOUND TO HAVE EITHER IN YOUR POSSESSION, YOU WILL BE ASKED TO LEAVE WITH NO MONEY REFUNDED AND YOU COULD FACE LOCAL PROSECUTION!
Any personal items left behind, lost or stolen during a stay are the responsibility of the guest We are not responsible for items left behind or lost. However, we will ship back any items that are found (if the guest requests them) by a local shipping service. The shipping charge is charged to the guest’s credit card. We hold on to any items left behind for 30 days to see if they are claimed before disposal. Although theft is rare, please lock your cabin to protect your property while away.
DAMAGES:
*** If there are damages to the property or items within the property, you will be charged for full replacement costs.
*** Any theft, vandalism or evidence of drug use will be photographed and reported to the police and possibly followed by litigation.
*** Any cabin that is left unsecured by the guest, resulting in items being damaged or stolen, will be the responsibility of the registered guest. He/she will incur the cost of replacing any items which are damaged or stolen.
*** Please keep in mind there are neighbors. Keep the noise levels to a minimum. Quiet time is from 10:00 PM until 9:00 AM. Common courtesy is always appreciated.
*** Any guest that we are forced to evict will forfeit all money paid and no credits will be issued.
*** Please remember that a signed rental agreement is considered a legal and binding contract and therefore gives Outrageous Cabins the right to collect payment for damages, and missing items.
*** The cabins/chalets are not to be used for parties or gatherings that exceed the sleeping capacity of the cabin.
CANCELLATIONS:
If canceled 14 days or more prior to your scheduled arrival date, you will be charged a $45.00 cancellation fee. However, we will issue you a gift certificate in the amount of this $45.00 which can be used toward a future reservation within 1 calendar year of your canceled reservation. If you cancel 0 to 14 days before your scheduled arrival date, you will receive a refund for all monies paid minus 1 nights rental rate. This will be issued back to you in the form of a gift certificate to be applied toward a future stay. The gift certificate must be used within 1 calendar year of your canceled reservation.
“NO-SHOW” POLICY:
A “no-show” is an automatic forfeiture of charges — this is a contract between you (the guest) and Outrageous Cabins (the management) as representative of the owner’s property. You will be charged for the full stay if the proper cancellation policies are not followed. If we have held a cabin for you, we have pledged that cabin and those dates to you. You will be charged for this reservation.
MAXIMUM CAPACITIES:
The maximum number of occupants are listed on each cabin description. Please adhere to these maximums. Strict Tennessee fire codes prevent rental cabins from being overpopulated. If you misrepresent the number of people in your group, you will be asked to leave and no refunds will be given for this fraud under the “defrauding an innkeeper” law of this state. We absolutely will not allow house parties of any kind whatsoever.
FORMS OF PAYMENT:
We accept Visa, MasterCard, American Express, Discover and Traveler’s Checks. We can NOT accept personal, business, cashier’s or certified checks. We do not keep any cash in our office for the security of our reservations staff. We will NOT accept any checks for the purchase of such items. We will only accept Visa, MasterCard, American Express, Discover, cash, and traveler’s checks for the purchase of such items.
INDEMNITY CLAUSE:
All of our rental properties are privately-owned units. The registered guest agrees to indemnify the owner and Outrageous cabins, of any damages to the premises which result from the renter’s occupancy (including furnishings and household items) and/or damages found upon departure. The registered guest is the one who will be charged for any damages his/her group causes to the property. Neither the owner nor Outrageous Cabins will be responsible for accidents or injury to guests or for loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that his/her group causes, or for any items found to be missing after his/her group’s visit, including linens and towels. By accepting this reservation, it is agreed that all guests of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises. Please read the departure instructions in the rental unit.
PET POLICY:
Based on the choice of our owners, pets under 25lbs are allowed in “pet-friendly” cabins only. There is a $50 non-refundable pet fee. No more than two pets are allowed in any of our rental units. All pets must be crated while you are away from the cabin and cannot be left alone in the cabin. If the unit is found in disarray due to neglect or your leaving your pets alone, there will be an extra cleaning charge to correct any and all such problems.
CLEANING SERVICES:
We charge a cleaning fee for a full cleaning at the beginning of your stay. This covers the hot tub cleaning, trash removal, and other necessary routine services.
CABIN SUPPLIES:
Each rental unit is provided with a STARTER supply of bed linens, towels, wash clothes, bath soap, toilet tissue, paper towels, trash bags, dishwashing liquid and dishwasher detergent. We do not provide extras at our office after your check-in. There are several grocery stores close by for your convenience in picking up any extra supplies.
The guest is expected to supply charcoal for the grill, fire starters or kindling, aluminum foil, coffee filters, plastic wrap, laundry detergent, and all your food. Many guests like to bring beach towels for hot tub use. Again, most of these things can be picked up at the local grocery stores or the Wal-Mart store.
Each homeowner decorates differently so we can not promise that each cabin will have the same amenities. Some owners decorate for the holidays and some don’t. Please call and ask us if you have any questions and we will be glad to help.
Our properties are all individually owned. We make suggestions to owners on what each cabin should have, but we do not require (within reason) certain amenities. Bed sizes, cabin descriptions, names of cabins, amenities provided, etc. are subject to change without notice. We try to have the latest furnishings in our pictures online, but sometimes owners do change out sofas, beds, etc., and we don’t know it. If you have a problem with any change that has been made, just please call and discuss it with us. We will always try to accommodate you.
HOT TUB POLICY:
Our hot tubs are professionally cleaned and chemically treated after each guest. The guest who signs the rental agreement will be responsible to tell anyone in his or her party that will be using the hot tub of all potential hot tub hazards. Hot tub use is strictly at your own risk. By using the hot tub, and by signing the rental agreement, you are agreeing to indemnify Outrageous Cabins and the cabin owner of any and all responsibility related to the hot tub or its use.
Persons who have high blood pressure, skin sensitivities, or who might be pregnant are strongly urged NOT to use a hot tub. If in doubt, please consult with a physician prior to using the hot tub. Hot tubs can cause your blood pressure to rise if you have been drinking.
DAMAGES TO HOT TUBS:
Hot tubs and their covers will be inspected after each rental. Please keep soaps, bubble baths, bath oils, alcohol and food away from the hot tubs. If these items are used in the hot tubs, an additional cleaning fee could be assessed. Hot tub covers are easily damaged since they are largely constructed of a lightweight Styrofoam to make them easier to remove. We ask that you inspect yours for any damage upon your arrival and advise us of any problems.
Covers should be kept on the hot tubs whenever the tub is not in use. When removing the hot tub cover, please place it in a safe location, away from people and pets. Children walking on the tops of the covers WILL break the cover. These covers cost $350-$450 each and will be charged back to you if damages are discovered after you have checked out (other than those you have reported as being there at your arrival).
MECHANICAL FAILURES:
While we strive to ensure the equipment in every cabin is in good working condition, sometimes things do break down. If we are notified of a problem we will do our best to get any problem corrected on a timely basis. However, no refunds or rate adjustments will be made for mechanical failures beyond our control. This includes hot tubs, jacuzzis, fireplaces, appliances, public utility problems such as telephone outages, cable or satellite outages, etc. We will do our best to remedy any problem you report to us, but some things are beyond our control. We reserve the right to make any necessary cabins moves due to mechanical failures.
WINTER WEATHER CONDITIONS:
Mountain roads are often curvy and steep. However resort roads are very well maintained and usually in good condition. We do urge you to always use caution, especially during snow months. We do not refund for road conditions. Please see our cancellation policy above.
EMERGENCY CONTACTS:
THE EMERGENCY NUMBERS YOU RECEIVE ON YOUR WRITTEN DIRECTIONS ARE FOR ACTUAL EMERGENCIES ONLY. These include: no heat, no water, smell of gas. If your electricity goes out, call the electric board directly (phone number 865-453-2887 from your cabin) because then they can identify the PHYSICAL location of the outage problem. Please call during office hours to report any problems with satellite, hot tub, jacuzzi, gas fireplaces, etc., if not an actual EMERGENCY. Our maintenance personnel do check in with the office each morning and will come out to inspect and correct the problems. If you have an issue with the housekeeping of the cabin, the phone number of our cleaning supervisor is on the directions to your cabin — feel free to call them directly.
GUEST COMMENTS:
We welcome any comments you have about your stay. Comments about individual rental units will be passed along to the owners of the cabin/chalet. We hope you enjoy your visit with us and will come back again soon.